It is important for a company to have
a flexible and systematic process to be in place. At the
same time, such process has to be reviewed from time to
time to meet the fast changing technology and environment
In Advanetwork Technology Pte Ltd, we understand
the essential of such process and that is why our people
are always trained to follow our process to ensure clients
received nothing but the best service.
Meet - Depending on our clients requirement,
we would prefer to have a face to face meet up and discuss
the requirement in details. This will allow us to fully
comprehend our clients through a complete conversation
with body language.
- The next step in our process is to listen very carefully
to a potential client's requirements. We then determine
whether what we have to offer represents a good fit with
those requirements. Whilst we aim to help whenever we
can, there may be occasions on which the fit is not right,
in which case we will do our best to recommend alternatives.
Understand - We strongly
believe that we can only deliver on our committment to
provide good services by reaching a clear and detailed
understanding of a client's current IT environment and
requirement. At the same time, to have client's understand
in detail the type of services they are expecting from
- If our recommendations are accepted, we will forward
the clients an agreement for their approval. Depending
on the package type, this agreement allows the client
to determine at the outset how Advanetwork Technology
Pte Ltd is to be paid for the services provided. In most
cases, the client will be able to choose from monthly,
quarterly, half yearly or even yearly payment scheme.
- In keeping with our focus on a long-term relationship,
we visit all clients on a regular basis to ensure that
all clients receive updates as well as provide a path
for them to feedback on our service.
As a service company, we understand that
we should always accept feedback and change whenever necessary
to provide our clients the best experience they expected
to have with us.